SHIPPING AND DELIVERY POLICY

Effective Date: June 20, 2026
Last Updated: June 20, 2026

Thank you for visiting and shopping at quantexim.com. This Shipping and Delivery Policy governs the shipment and delivery of any items purchased on our ERP-powered online store.

​1. SHIPPING DESTINATIONS AND GEOGRAPHY

1.1. Domestic and EU Shipping

We ship orders to customers located within Czech Republic and across the European Union (EU) member states.

1.2. International Shipping (Outside the EU)

We offer international shipping to select countries outside the European Union. Please note that shipping destinations may change from time to time based on global carrier availability and operational constraints.

​2. ORDER PROCESSING TIMES

2.1. In-Stock Items

All orders for items currently in stock are processed within [e.g., 1–3] business days (excluding weekends and public holidays) after receiving your payment.

2.2. Out-of-Stock and Custom Production Items

If an item is out of stock at the time of your purchase, it will require a production or supply phase. The standard processing and preparation period for such items begins after receiving your order from our suppliers (manufacturers) at our warehouse.

2.3. Manufacturer Extensions and Buyer’s Acceptance

By placing an order on our Site, you explicitly acknowledge and agree to the following conditions regarding production timelines:

• Estimated Production Timelines: Any production or manufacturing timelines provided on product pages are estimates only and are subject to third-party dependencies.
• Right to Extend: The manufacturer (supplier) reserves the absolute right to extend the manufacturing or replenishment period at their own discretion due to raw material shortages, production capacity limits, technical updates, or other industrial constraints.
• Consent to Delays: By completing the ERP checkout process, the Buyer explicitly consents and agrees to these conditions and accepts that such extended production timelines do not constitute a breach of contract by Quantexim s.r.o. and do not automatically entitle the Buyer to immediate cancellation outside the standard statutory framework.

​3. SHIPPING RATES AND DELIVERY ESTIMATES

3.1. Standard and Express Shipping

Shipping charges for your order will be calculated and displayed dynamically at checkout via our ERP checkout module.

Please note that delivery estimates are provided by our carrier partners and are not absolute guarantees.

​4. CUSTOMS, DUTIES, AND TAXES

4.1. Inside the European Union

For orders shipped to destinations within the European Union, standard Value Added Tax (VAT) is included at checkout where applicable. No additional customs duties apply for cross-border shipping within the EU single market.

4.2. Outside the European Union

Quantexim s.r.o. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, import duties, customs clearance fees, etc.).

​5. COMMERCIAL DELIVERY TERMS (INCOTERMS)

• FCA / EXW Terms: Unless explicitly agreed otherwise in writing, all commercial shipments are executed on an FCA (Free Carrier) / EXW (Ex Works) basis from our designated warehouse.
• Carrier Choice: If [Your Company Name] organizes the shipping and selects the carrier (via Odoo shipping plugins), we do so strictly on behalf of and at the risk and expense of the Buyer. We are not liable for the actions, strikes, operational delays, or financial insolvency of third-party logistics networks.

6. SHIPMENT CONFIRMATION AND ORDER TRACKING

Once your order has been handed over to the courier, our ERP system will automatically generate a shipment confirmation email containing your tracking number(s). The tracking number will become active and trackable within [e.g., 24 hours]. You can also view your live tracking data directly inside your secure customer portal on our Site.

7. LIMITATION OF LIABILITY FOR CARRIER DELAYS AND LOSS

To protect our operational interest, the following terms apply regarding third-party shipping services:

• Third-Party Handover: Once a physical package leaves our warehouse and is accepted by the shipping carrier (e.g., DHL, UPS, FedEx, DPD), ownership and risk of loss transfer to the carrier and the customer.
• Delays Outside Our Control: We are not liable for any delays caused by courier service disruptions, incorrect addresses provided by the customer, extreme weather events, or delays at customs entry points.
• Wrong Address Disclaimer: It is the buyer's responsibility to ensure that the shipping address is entered correctly at checkout. We are not responsible if a package is shipped to an incorrect address provided during the checkout process.

8. DAMAGES AND LOST PACKAGES

If you receive your order damaged, or if the package is declared lost by the carrier, please contact our support team immediately at info@quantexim.com.
Please save all packaging materials and damaged goods, and take clear photos of the damage. We will file a formal claim with the carrier and assist you in resolving the issue via a replacement item or a refund, subject to individual verification.

9. CONTACT INFORMATION

If you have any questions about the shipping and delivery of your order, please reach out to us:

• Email: info@quantexim.com
• Contact Form: https://www.quantexim.com/contactus