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RETURN AND REFUND POLICY

Effective Date: June 20, 2026
Last Updated: June 20, 2026

Thank you for shopping at Quantexim. If you are not entirely satisfied with your purchase, we are here to help. 

This Return and Refund Policy outlines your statutory rights alongside our specific business conditions regarding product returns and monetary refunds.

​1. EXCLUSION OF THE RIGHT OF WITHDRAWAL (NO COMMERCIAL RETURNS)

Pursuant to European Union commercial laws, the statutory 14-day right of withdrawal for online purchases applies exclusively to private consumers (B2C). As a B2B platform, all sales made on this Site to corporate clients, entrepreneurs, and legal entities are final.

  • No Change of Mind: We do not accept returns, cancellations, or exchanges of goods simply due to a change of mind, internal business restructuring, or project delays on the Buyer's side.
  • Custom and Sourced Orders: Goods manufactured to specification, special orders brought from suppliers, or bulk wholesale volumes are strictly non-cancelable and non-refundable under any circumstances once processing begins.

​2. DEFECT CLAIMS AND COMMERCIAL INSPECTION DUTY

  • Immediate Inspection: The Buyer must inspect the delivered items immediately upon arrival for transport damage, shortages, or visible defects.
  • Strict 3-Day Deadline: Any claims regarding defective or incorrect goods must be submitted in writing via the ERP portal or email within three business days of delivery. The claim must include photographic evidence and a detailed description of the defect.
  • Waiver of Rights: If the Buyer fails to notify us within this 3-day window, the shipment is legally deemed approved, accepted, and free of visible defects.

​3. RETURN PROCESS AND SHIPPING COSTS

3.1. How to Initiate a Return

To exercise your right to return an item, you must notify us of your decision via a clear statement. You can initiate this by logging into your customer portal and submitting a return request, or by contacting our support team directly at info@quantexim.com.

3.2. Return Shipping Costs
  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Risk of Loss: We strongly recommend using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item, and we are not liable for items lost or damaged in transit back to our warehouse.

​4. INSPECTION AND REFUND PROCESS

4.1. Quality Control Inspection

Upon receiving your returned package at our warehouse, our quality control team will inspect the item to ensure it complies with the rules in Section 2. This inspection process takes up to 7 business days.

4.2. Approved Refunds

If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card, PayPal, bank transfer) via our integrated payment systems.

4.3. Refund Timeline

You will receive the credit within a certain amount of days, depending on your card issuer's or bank's processing policies (usually 10 banking days).

​5. REJECTED RETURNS AND RESTOCKING FEES

5.1. Non-Compliant Items

If an item is returned in a condition that violates Section 2, or if a custom-produced item (Section 1.2) is returned without our prior explicit written consent, the refund will be denied.

5.2. Restocking Fee

We reserve the right, at our sole discretion, to accept non-faulty returns outside the standard framework, subject to a restocking fee of 20% of the original purchase price to cover operational, administrative, and testing costs.

​6. DEFECTIVE, DAMAGED OR INCORRECT ITEMS

If you receive a product that is defective, damaged during transport, or incorrect due to a fulfillment error inside our warehouse, please contact us within three business days of delivery. We will provide a pre-paid shipping label and arrange for a priority replacement or a full refund, including original shipping fees, at no extra cost to you.

​7. CONTACT US

If you have any questions on how to return your item to us, please reach out via: